Returns and Exchange Policy

You can return products to Fetish Secretz within 48 hours of receipt for a refund or to exchange for a different size or color. Please note that all items returned must be in their original unopened packaging with all labels and tags still attached. Due to hygiene and security reasons, certain items can’t be returned unless faulty, unfit for purpose, not as described or of an unsatisfactory quality. All goods will be inspected on return. The following items are non-returnable unless in their original packaging and unused

• DVDs

• Books

• Sex Toys

• Condoms

• Lubricants

• Massage oils

• Goods that by reason of their nature can’t be returned - (Items such as underwear, where the ’hygiene patch’ has been removed)

It’s very important that when you return an item, you include the invoice or receipt that was given with your order. Without your receipt, unfortunately we won’t be able to process your request

Any refund will be issued to the card used to make the original purchase. Please allow 5 -10 working days for the funds to show in your account. In the unlikely event that we are unable to provide a replacement, of course we will automatically refund you and let you know via email.

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